Part 1

Questions 1–10

Questions 1–10Complete the table below.Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

Washing Machine Warranty

Personal details

Name: Judie Smith
Reference number: 1
Time of purchase: 2
Current address: 120 3, Oxford
Postcode: 4

Problems

The floor was wet because of the 5.
The washing machine was out of control and the woman 6 immediately.
The floor is made of 7.

Arrangement for repair work

Ask a 8 to repair the washing machine.
The repairman is available 9.
The woman's house is opposite the 10.

Part 2

Questions 11–20

Questions 11–15Choose the correct letter, A, B or C.

QUESTION 11

What is the basic requirement for applying for a UK driving licence?

Aa medical reportBa valid licence from another countryCcurrent residency in the UK

QUESTION 12

What is true about the translation of original licences?

AApplicants need to go to a recognised organisation.BIt is not always necessary for foreigners when applying for a UK licence.CApplicants need to pay an extra fee for translation services.

QUESTION 13

When applying for a UK licence, which type of photos will NOT be approved?

Aphotos in which the applicant is wearing glassesBphotos with a cream backgroundCphotos that are undersized

QUESTION 14

What does the speaker think of the licence checking service?

AThe process is too slow.BThe application form is confusing.CSome of the steps are unnecessary.

QUESTION 15

What does the speaker recommend about making an application?

AChoosing a quiet location.BVisiting the nearest branch.CCompleting the forms online.

Questions 16–20What is the current feature of traffic management in each city?Write the correct letter, A–H.

Features

Agood signageBmultiple access roadsCpolice control pointsDring roadsEone-way streetsFeffective traffic lightsGadditional lanesHpedestrianised areas

QUESTION 16

London

QUESTION 17

Edinburgh

QUESTION 18

Cardiff

QUESTION 19

Manchester

QUESTION 20

Oxford

Part 3

Questions 21–30

Questions 21–26What problem does Mona point out about each part of the hotel where she interned?Write the correct letter, A–F.

Problems

Ait lacks patienceBit is very strictCit is a daily routineDit lacks sufficient staffEit is noisyFit is very tiring

QUESTION 21

reception

QUESTION 22

restaurant

QUESTION 23

coffee bar

QUESTION 24

shop

QUESTION 25

personnel office

QUESTION 26

cleaning

Questions 27–30Choose the correct letter, A, B or C.

QUESTION 27

How does the experience benefit Mona?

AIt is good for her future job.BIt is good for her dissertation.CIt lets her know something about a specific job.

QUESTION 28

Why does the tutor want Mona to do the presentation?

ABecause she can do it skilfully.BBecause she wants to do it herself.CBecause she can show other students how to do a presentation.

QUESTION 29

What does Mona suggest Tom do?

ATalk to the university's career centre.BTalk to his tutor.CContact the hotel manager.

QUESTION 30

What is Tom's plan for his own essay?

ATo study the rise of five-star hotels.BTo use a video approach.CTo research how the hotel industry works.

Part 4

Questions 31–40

Questions 31–40Complete the notes below.Write ONE WORD ONLY for each answer.

The Early History of Salt

Introduction

Salt is essential for human 31.

Ancient Rome

The word 32 comes from the Latin salarium argentum, used to describe payment to Roman soldiers.

Ancient Sweden

Animals were kept in the local 33 at the right time of year.
Fresh meat was only available in 34.
Salt was widely used: we can tell from the diet of the 35 in Sweden.
36 consumption increased rapidly because the food was very salty.

Salt source

People mainly extract salt from oceans and 37 in the basins.
Salt from spring water is more 38 and purer than salt from sea water.

Salt distribution

In ancient Sweden, locals needed to protect the 39 by which they imported salt.
In other ancient countries, people carrying salt around were seen as a natural means of 40.

Part 1

Washing Machine Warranty

Personal details

Problems

Arrangement for repair work

Part 2

Part 3

Part 4

The Early History of Salt

Introduction

Ancient Rome

Ancient Sweden

Salt source

Salt distribution

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