Part 1

Questions 1–10

Questions 1–10Complete the table below.Write ONE WORD AND/OR A NUMBER for each answer.

Damaged Fridge Report

Warranty:3 yearsModel:1 mountColour:2Date of purchase:3Problems:the non-stop 4
5 degreesRepair shop:Ken’s Appliance (near the 6)Customer needs to store food for her:7 shopTotal value of loss:$ 8Things to do:Ask the 9 to call back
Replace the damaged 10

Part 2

Questions 11–20

Questions 11–16What tourist attraction does each location have?Choose SIX answers from the box and write the correct letter, A–I.

Tourist Attractions

Afarming life in the pastBnature reserveCcanoesDold ruinsEnewly born deerFbirdsGwaterfallsHwild flowersIhills

QUESTION 11

Sheepfold

QUESTION 12

Brown Mare

QUESTION 13

Doris

QUESTION 14

Lodge Estate

QUESTION 15

Orden

QUESTION 16

East Lake

Questions 17–18Which TWO types of accommodation are available on a weekly basis?Choose TWO letters.

Options

AlighthouseBhostelCcastleDcottagesEbed and breakfast

QUESTION 17

Choice 1

QUESTION 18

Choice 2

Questions 19–20Which TWO benefits can all members get?Choose TWO letters.

Options

Afree entry to some castlesBsubscription to Scottish magazinesCdiscount on accommodation rentDfree visitor guideEfree parking

QUESTION 19

Choice 1

QUESTION 20

Choice 2

Part 3

Questions 21–30

Questions 21–30Complete the notes below.Write NO MORE THAN TWO WORDS for each answer.

SUVs (Sport Utility Vehicles)

Purposes

Initially made for off-road driving in remote areas.
Now often found in 21.

Advantages

Available for 22 purposes.
Larger 23 capacity.
Can haul heavy cargo.

Reasons for popularity

Due to their image.
Seen as 24 by mothers.
Greater seating capacity.
Drivers like their 25.

Disadvantages

SUVs can be 26 in urban centres because of their 27.
The bodywork will not deform in a collision to absorb impact energy.
They are liable to 28.

How to limit the use of SUVs

Limit use to those people who need them, e.g. 29.
Raise the cost of 30 for drivers.

Part 4

Questions 31–40

Questions 31–32Choose the correct letter, A, B or C.

QUESTION 31

Participants in the learner persistence study were all drawn from the same

AageBgeographical areaCsocio-economic level

QUESTION 32

The study showed that when starting their course, older students were worried about

Aeffects on their home lifeBimplications for their future careerCfinancial constraints

Questions 33–37Complete the notes below.Write ONE WORD ONLY for each answer.

Research findings

Social & Environmental Factors

Other Factors

Personal Characteristics

First level of importance

Effective support

Perceived success in study

Enjoyment of a 33

Second level of importance

Positive experience at 34

Good 35

Many 36 in daily life

Third level of importance

Good interaction with the 37

No family problems

Capacity for multitasking

Questions 38–40Complete the notes below.Write ONE WORD ONLY for each answer.

Recommendations

Ask new students to complete questionnaires to gauge their level of 38.
Train selected students to act as 39.
Outside office hours, offer 40 help.
Follow up students who miss deadlines.