Insurance Claim Form
Questions 1–10
Complete the form below.
Write ONE WORD AND/OR A NUMBER for each answer.
Insurance Claim Form
- Client name: John Turner
- Client reference:
- Client address: 23, Drive, Browns Bay
- Client phone number:
- Cause of damage: Severe storm
- Date of incident: 18th May
Description of damage:
Inside the house
- • A used by the children no longer works.
- • Rain water has damaged the by the door in the living room.
In the garage
- • A large was affected by the water.
- • Some new items of equipment may need replacing.
Outside the house
- • A builder has already been contacted to inspect damage to the of the house.
- • The neighbour’s aerial has damaged a small
Inspection:
- • Julia Lockhead will call the client to arrange a visit.
- • The client has been advised to send some as soon as possible.
Rivermead School Facilities
Questions 11–14
Choose the correct letter, A, B or C.
Rivermead School: facilities open to the public
11 What is the main aim of the school’s new theatre?
12 The first season’s theatre programme will include
13 Most of the theatre’s funding will come from
14 Which facility at the school is open to the public on a limited basis only?
Questions 15–20
Label the map below.
Choose the correct letter, A–J, next to questions 15–20.
| A | B | C | D | E | F | G | H | I | J | |
|---|---|---|---|---|---|---|---|---|---|---|
| 15 Theatre | ||||||||||
| 16 New car park | ||||||||||
| 17 Bus stop | ||||||||||
| 18 Sports hall | ||||||||||
| 19 Cafeteria | ||||||||||
| 20 Museum |
Mosquito Net Product Development
Questions 21–25
Choose the correct letter, A, B or C.
Product development presentation: mosquito net
21 Edward heard about a type of mosquito net from
22 Edward believes that mosquito nets were first used in
23 Chemical treatment of mosquito nets in the mid-twentieth century
24 The owners of present-day nets
25 According to Edward, Olyset nets are better than other nets because they
Questions 26–30
Complete the flow-chart below.
Choose FIVE answers from the box and select the correct letter, A–G, next to questions 26–30.
Seminar presentation
Context: need for anti-malarial products
Figures relating to:
• global incidence of the disease
Mosquito nets
• history
Production
After Action Review Process
Questions 31–40
Complete the notes below.
Write ONE WORD ONLY for each answer.
After Action Review Process
Background
- A way of evaluating during a project in order to make improvements
- Developed by the
Benefits
- Not just for large projects – can also be used after:
- • a staff meeting
- • a incident
- Develops better team communication because of the emphasis on
What is an After Action Review?
- It’s a meeting that:
- • concentrates on results and the for them
- • encourages participation
- • stresses the need to each other
Things to remember when conducting an After Action Review
- Use an external facilitator (so stronger team members cannot dominate)
- To encourage participation, get the group’s thoughts in
- Remember to use questions
- Give any recommendations to other team
- Make sure you follow up on ideas and provide for employees
- Remember to check the often