MUROD KAMILOV | IELTS
ACADEMIC LISTENING · MKL047
30:00
HUMAN-RECORDED AUDIO

Part 1

Home Appliance Complaint

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Section 1

Listen to the audio and answer questions 1–10.

Questions 1–10

Complete the form below. Write ONE WORD AND/OR A NUMBER for each answer.

Superior Home Appliances – Customer Complaint Form

Example

Type of appliance: fridge

Name: Jessica Brown

Tel: 5823 2210

Under warranty: yes

Model type: a 1 mount

Model number: S 654 391 X

Colour: 2

Date of purchase: 3

Problems:

· the 4 in the fridge sounded

· freezer temperature is 5 degrees

· main fridge not working.

Nearest service centre: Ken’s Appliances (near the 6)

Comments:

· customer needs the fridge to store food for her 7 shop

· value of food in fridge: $ 8

To do:

· get the 9 to call her today

· replace damaged 10

Questions 11–14

Choose the correct answer.

11 People who act as hosts for Connections

12 Connections is for people from other countries who

13 According to the speaker, what can a guest expect to do during their stay?

14 According to the speaker, a long-term benefit of the Connections scheme could be

Questions 15–20

Complete the flow-chart below. Choose SIX correct answers, A–H, next to questions 15–20.
A. Acknowledgement
B. Decision
C. Identity
D. An interview
E. Legal status
F. Records
G. Rejection
H. Vetting

To apply to Connections as a guest

15. Initial phone call to the department
Choose A–H
↓
16. Reference confirms his/her ______
Choose A–H
↓
Application form is emailed after approval
↓
17. Two photographs: one for ______ and one for the family
Choose A–H
↓
18. Receives ______ within seven days
Choose A–H
↓
19. Has ______ with a staff member
Choose A–H
↓
20. Receives final ______ in writing
Choose A–H
Options
AAcknowledgement
BDecision
CIdentity
DAn interview
ELegal status
FRecords
GRejection
HVetting

Questions 21–25

Choose the correct answer.

Climate change and allergies

21 Why is Beth unconvinced that allergies are linked to vitamin D deficiency?

22 Eliot explains that rising CO2 levels

23 What does Beth say about seasonal changes?

24 What point is made about the plant ragweed?

25 Why is tree pollen a more serious problem in cities?

Questions 26–30

What comment is made about the seasonal changes in pollen in each of the following European countries? Choose FIVE correct answers, A–G, next to questions 26–30.
26 Austria
Drop A–G here
27 France
Drop A–G here
28 The Netherlands
Drop A–G here
29 Switzerland
Drop A–G here
30 UK
Drop A–G here
Options
Agreatest change recorded for oak pollen
Bchanges identified for two pollen types only
Ca longer season for grass pollen
Dearlier start dates for all pollen types
Esignificant change in start date of birch pollen
Flittle difference in start dates
Ginformation only available for birch pollen

Questions 31–40

Complete the notes below. Write ONE WORD AND/OR A NUMBER for each answer.

Saffron

Saffron: a spice which comes from the crocus flower

Cultivation and production

Harvested in October

Number of stigmas needed for 50 grams: 31

Method of preservation: 32

Taste and aroma: like honey

Forms in which sold: as whole stigmas and as a 33

Uses of saffron today

To colour and flavour food in many countries especially for making 34 dishes

In medicine

· as a drug in treatment of problems affecting the 35

· experiments with rats as protection from exposure to some types of 36

History of saffron use

Ancient Crete as a dye for 37

Roman Empire

· in oil used for the production of 38

· as a 39 in public baths

Persia (Iran) as a dye used in the making of 40

0 of 40 answered