Questions 1–10
The London Relocation Services
Customer’s name Anna Woods
Customer’s personal details
• Customer address 118 1 Park, Ballysillan
• Postcode: BT14 9BJ
• Phone no: 2 (mobile)
Other information
• Anna is hoping to find work as a 3
• She needs to find a 4 school for her son.
Requirements for the new property
Location:
• Her preferred location is in the 5 of the city.
• Her husband would like to be near a 6
• Her son would prefer to be close to a 7
Property details:
• She would like to live in a 8
• She would prefer 9 bedrooms.
A small 10 is also desirable.
Questions 11–14
11 The supervisor starts her talk by explaining that employees have to
12 The supervisor says that when the supermarket is very busy, employees must
13 The supervisor explains that when employees have a positive attitude, it
14 The supervisor says it is essential to stay calm when a customer
Questions 15–20
| Place | A | B | C | D | E | F | G | H | I | J |
|---|---|---|---|---|---|---|---|---|---|---|
| 15 Staff entrance | ||||||||||
| 16 Manager's office | ||||||||||
| 17 Storage and unpacking | ||||||||||
| 18 Kitchen | ||||||||||
| 19 Cleaning equipment | ||||||||||
| 20 Staff relaxation area |
Questions 21–26
| Picture books | A | B | C | D | E | F | G | H | I |
|---|---|---|---|---|---|---|---|---|---|
| 21 Spy Friends | |||||||||
| 22 Goodnight Little Rabbit | |||||||||
| 23 The Boat Party | |||||||||
| 24 Puppy and Friends | |||||||||
| 25 Hats and Socks | |||||||||
| 26 A Family Adventure |
Questions 27–28
27–28 Which TWO points from Smith's article about picture books did both speakers find surprising?
Questions 29–30
29–30 Which TWO aspects of picture books do the speakers agree to talk about in their presentation?
Questions 31–40
Geography – 331 Field Trip
The James Bay Road
• At the starting point of the road, everyone must stop for 31
• For safety reasons, there are 32 on the highway.
Radisson Research Centre
• The Centre works with other institutes to research the region's 33
• Security is the responsibility of Hydro Quebec.
• Lectures will discuss the effect of 34 on the land.
• Outpost stations gather and publish research related to variations in the 35
The Trans-Taiga Road
• The road is unpaved.
• Breakdowns are serious as car 36 are expensive.
• At hydro stations, engineers will discuss hydro production and the impact of rainfall.
The Taiga
• There are not many types of 37, but a good range of wildlife.
• The area known as Muskeg is dangerous as it has hidden 38
• Photographs of birds should be taken for future 39
• Water samples will be checked for 40